Help and contact
Last updated:
Got a question, a problem with a game or an idea? Write to hello@snowmothgames.com. We usually reply within a few working days.
Reporting bugs
To help us fix things quickly, please include:
- the name of the game and its version (you can find it in the game’s settings or on Google Play),
- your phone model and Android version,
- what happened and what you were doing just before, and a screenshot if you can.
Purchases
- A purchase did not arrive in the game: restart the game and check that you are signed in with the same Google account you paid with. If that does not help, write to us and include the order number from the Google Play e-mail (it starts with GPA).
- New phone: one-time purchases, such as ad removal, can be restored in the game with the same Google account.
- Refunds: refunds are handled by Google Play. You can request one on the Google Play Help page.
- Subscriptions: you manage and cancel them in the Google Play app, under Payments and subscriptions.
Testing before release
Want to play before a game reaches Google Play? Write to us with the Gmail address you use on Google Play. We will add you to closed testing.
Privacy
How we handle data is described in the website privacy policy, the privacy policies of Foki and Feudal Life, and on the Data deletion page.